Yellowstone.ai Shipping Policy

Last Updated: 8.4.26

Processing and Delivery

We ship fast. Orders are typically shipped within 1 business day of being received. Orders placed on weekends or holidays ship the next business day. You'll receive a confirmation email with tracking information as soon as your order ships.

We ship via UPS Ground from Sturgeon Bay, Wisconsin. Delivery within the continental United States typically takes 1–5 business days after shipment, depending on your distance from Wisconsin. Shipping rates, if any, are shown at checkout.

A Few Shipping Details

PO Boxes. UPS cannot deliver to PO boxes, so please provide a physical street address at checkout. If your order is placed with a PO box address, we'll contact you for a street address, which may delay shipment.

Alaska and Hawaii. UPS Ground does not serve Alaska and Hawaii; orders to these states ship by an alternate method and may take longer or incur additional charges shown at checkout.

Canada. We ship to Canada. Canadian customers are responsible for any duties, taxes, and customs fees assessed on import, which are collected by the carrier or customs authority and are separate from your purchase.

Lost, Delayed, or Damaged Shipments

Once your order ships, the tracking number in your confirmation email is the best source for delivery status. If your package appears lost, is significantly delayed, or arrives damaged, contact us at support@yellowstone.ai and we'll work with UPS to make it right — including filing the carrier claim ourselves and sending a replacement where appropriate. If your package arrives damaged, please keep the packaging and take photos; it makes the claim faster.

Changing or Canceling an Order

Because we ship quickly, there's a short window to change or cancel an order. Email support@yellowstone.ai as soon as possible and we'll do our best to catch it before it leaves. If your order has already shipped, our 60-day return policy has you covered — see our Refund Policy.

Purchases from Amazon or Dealers

This policy covers orders placed directly with Yellowstone.ai. Orders placed on Amazon are fulfilled and tracked through Amazon; orders from an authorized dealer are shipped or provided by that dealer.

Questions? support@yellowstone.ai · 970.821.8525