More Than a Job

Yellowstone.ai · Sturgeon Bay, Wisconsin · Full-time On-site or hybrid.

The role

We’re a family-owned trail camera business based in Wisconsin, competing against private-equity-backed brands with 50 times our headcount. Since 2020, we’ve consistently won because of our unwavering obsession over the customer experience. After thousands of cameras and nearly 100 million pictures, our customer experience is best-in-class (check our reviews). But we are driven to continually improve and we are taking our customer experience to the next level in 2027 with features like:

1. Self-healing cameras that identify trends and inconsistencies and automatically resolve them before the customer even realizes
2. A simple, frictionless onboarding process
3. Continual feature rollout in our app
4. A scalable support system that can resolve 90+% of issues quickly, with the expertise of a network engineering team, 24 hours a day.
5. A.I. at the edge for smarter operations

That’s where you come in. You’ll report to our founder and own the entire customer experience. You'll work with our founder daily to map out, build, deploy, measure, and improve every component of the customer experience. You’ll lead a small, growing support team, you'll work the queue yourself when it matters, and you'll build and manage the AI agents and automations that enable our team to punch far above its weight.

Right now our support is very good and very manual. Our support team logs into a customer's account, looks at their cameras, figures out why the photos are blurry or the camera stopped checking in, and fixes it. Customers love it. It also doesn't scale. Demand for our award-winning Y2 cameras has been through the roof this year, with no end in sight. Many competitors have seen customer satisfaction scores plummet as they’ve grown. We must build scalable infrastructure to continue providing best-in-class support as we grow.

What you'll own

The customer experience, end to end. Every touchpoint from the moment a box is opened. You'll define what great looks like, measure it, and be accountable for it.

Manage a growing support team. You'll lead it, set standards, coach, and hire as we grow. You'll also take conversations yourself, especially in hunting season when volume spikes and everyone here flexes into support. This team could grow from two people to 10+ over the next year.

Automations and AI agents. We are humans, and we believe great support starts with humans. But our humans need automation and A.I. tools as we scale. You’ll develop automations and tools that our agents will use behind the scenes, as well as customer-facing flows and systems to help customers get the exact help they need immediately.

The self-healing system. You'll turn device logs, connectivity data, and fleet-wide trends into automated fixes and clear customer guidance.

Onboarding and activation. The flows, the in-app guidance, the lifecycle messaging, and the checks that catch a bad setup before it becomes a negative review or returned camera.

Automation beyond support. Dealer order flow, knowledge base upkeep, KPI reporting, and much more. You'll have a voice in the whole company's stack.

Future product development. Your input will shape each new app update and camera model we release.

Are you a fit for our culture?

• We truly care about the person on the other end of the phone.
• Everyone here is a team player, willing to wear multiple hats and help wherever needed.
• We are a small family-owned business and we're here for the long haul. We take care of customers today, at any cost, because we want them to remain lifelong evangelists.
• We prioritize quality, and therefore we will never be the cheapest.
• When something goes wrong, we take ownership and ask "what can I do about it," not "whose fault is it."
• We move fast. Monday's great ideas get released on Tuesday.
• Our mission is not to become the biggest trail camera brand in the world. Instead, we aim to a) disrupt the wildlife technology industry and b) create good jobs for good people in our community.

Specific qualifications for this position

• You've built automations or AI agents that ran in a real business for at least six months, and you can tell us what broke and how you found out.
• You have experience with the following:
• Building and managing agents with Claude, ChatGPT, Gemini, or Grok bot. You've used agentic tools to do real work and you understand context, tools, and limits.
• Claude API or a comparable LLM API, including tool use and how to evaluate agent behavior before it touches a customer.
• N8N, make.com, Zapier, or a comparable workflow platform, with real multi-step automations that have error handling and have survived contact with production.
• APIs, webhooks, and JSON. Reading docs and debugging a failed call is routine.
• MCP for connecting Claude to business systems
• You've led or been the senior person on a customer-facing team, or you're ready to be and can show us why.
• You see processes. Watch someone do a task and you spot the workflow, the exceptions, and the parts a machine should own.
• You're honest about what AI does well and where it shouldn't be trusted yet, and you build accordingly.
• You own trail cameras and spend real time outdoors.

Compensation

• Competitive salary based on experience
• Company-provided cell cams, gear, accessories, and data plans
• Generous PTO policy that scales up to 20 days/year with tenure
• Company-paid sabbatical after 5 years of full-time employment

How to apply

Skip the A.I.-generated cover letter. Send us:

1. Your resume and LinkedIn profile
2. Two or three automations or agents you've built and kept running. For each: the problem, the tools, what broke, and how you fixed it. Screenshots, diagrams, and a short video are highly encouraged.
3. A paragraph on this: A customer messages us in the app saying their camera isn’t sending photos consistently. Describe the support structure you’d set up, including human and AI agents, to handle the communication and troubleshooting.
4. Bonus points for early ideas on how you’d build a world-class trail camera customer experience.

Finalists complete a paid two-week trial project on real work before we make an offer. We'd rather both of us know it's the right fit.

Send the above to careers@yellowstone.ai.